Returns in Prodevisión
The following are the conditions of Returns in Prodevisión:
The client has 14 days from the reception of the package for return, except in contact lenses, in which the term is shorter (consult on return of contact lenses).
Before making a return the customer must contact us by phone or email.
Prodevisión makes available to its customers
a return form that must be completed and signed. This form must be included inside the return package.
In your private customer area you will find the return form to download ("my orders"), already includes name and order number made to return and our shipping address. Please put it inside the package and make the order number visible on the outside of the shipment just like putting the correct sender data.
Once the goods have been received and verified that the product is in perfect condition, it does not show signs of being used or poorly handled, Prodevisión will refund the full amount of the purchase.
In case we receive the incomplete, damaged, badly manipulated, or marked (marked or open contact lenses), we reserve the right to make a partial payment or return the product to the customer.
The product returned must carry everything sent by Prodevisión.
In case of return of products wrongly sent by Prodevisión, shipping and return costs will be borne by us, if the error is the customer or does not want the item purchased, the return costs will be borne by the customer.
In case the client decides to return the product that he has purchased in Prodevisión for reasons beyond the company (having received the requested product in perfect condition), the cost of return will be borne by the customer.
Return of contact lenses:
We can distinguish two groups of contact lenses, customer lenses and stock lenses, already made and ready to serve the customer.
Manufacturing contact lenses are not allowed to be returned, unless there is an error on the part of Prodevisión.
Manufacturing lenses: These are contact lenses that are not manufactured due to special parameters or to which the manufacturer makes all or most of the contact lenses tailored to the patients. This is the case for most lenses manufactured by Mark Ennovy
Laboratories (Saphir, Gentle 59, Gentle 80 ....). In addition, the contact lenses of all laboratories, bear the name Rx or XR together with the name, indicating this characteristic. They are usually lenses for special eyes or toric lenses with astigmatism greater than 2.25 diopters.
Stock Lenses: They are those that are already manufactured, that is, manufacturer or distributor has them available, ready to serve the final customer. These include spherical and toric lenses with astigmatism up to 2.25 diopters. These contact lenses are allowed to be returned, provided they have not been opened or marked by the customer. The return period is 14 calendar days from the date the customer receives the order.
Return of spare parts or accessories of any kind: The return of any spare part or accessory is not allowed in any case, unless it has been an error by Prodevisión. .
* How to return a product?
You must contact us by email. Customer service will explain the steps to follow.
The address where you must send the product is: C / Carmen, 5 30110 Cabezo de Torres (Murcia)
In case of doubt you can consult us on the phone: 617357588 or at the email address firstname.lastname@example.org